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2.88. "Timeout error starting ... PalFlexServer.exe"

Applies to: All products, release 6.x/7.x,8.x

While trying to launch @RISK (Evolver, PrecisionTree, etc.), I get this error message:

Authorization failure.
Details: Timeout error starting C:\Program Files (x86)\Palisade\System\PalFlexServer8.exe

Or:

Authorization failure.
Details: Timeout error starting C:\Program Files (x86)\Palisade\System\PalFlexServer7.exe

Or:

Authorization failure.
Details: Timeout error starting C:\Program Files (x86)\Palisade\System\PalFlexServer6.exe

(In 32-bit Windows, "(x86)" is not part of the message.)

PalFlexServer6.exe, PalFlexServer7.exe or PalFlexServer8.exe is the license process, and for some reason it's unable to start. Please follow these steps to verify that the license process is not disabled:

Click Start » Run, type services.msc and press the Enter key.
Find FLEXnet Licensing Service in the list, and check its status. It should be set for Manual start. If it's set to Disabled, right-click it, select Properties, change Startup type to Manual, and click OK. (There's no benefit to setting Startup type to Automatic.) Close the Services window.

If you change Startup type to Manual, you should be able to launch the software now. If Startup type was already Manual, or if the software still will not run, please check two other possible causes:

Do you have Windows set up to allow only named executables to run? In that case, add PalFlexServer6.exe, PalFlexServer7.exe or PalFlexServer8.exe to the whitelist.
Has PalFlexServer6.exe, PalFlexServer7.exe or PalFlexServer8.exe been flagged as a false positive in your antivirus logs? If so, add it to the whitelist in your antivirus program.

Last edited: 2020-04-24

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