Home → Troubleshooting → All Products: Startup → "Unable to load ... Dtools7..."
Applies to: All products, release 7.x
When I try to start @RISK for Excel or one of the other Palisade tools, I get one of these messages
Unable to load C:\Program Files\Palisade\System\Dtools7_x86.xll
Unable to load C:\Program Files (x86)\Palisade\System\Dtools7_x64.xll
Unable to load C:\Program Files (x86)\Palisade\System\Dtools7_x86.xll
The needed versions of the Visual C++ libraries are not installed, or not installed properly. Please see Microsoft Components Required for Palisade 7.x Software Install, and install the needed version or versions.
Last edited: 2016-03-01