Home → Troubleshooting → All Products: Startup → "Automation error: The remote procedure call failed."
Applies to: All products, releases 7.x
When I launch the software, I get a popup with this message:
Automation error:
The remote procedure call failed.
Here are the known possible causes, with their cures:
Our software can run in a regular user account, but it must be installed with full administrative rights. If that was not done, then right-click the installer and select Run as administrator. You will probably get a prompt asking you whether to modify, repair, or remove; select Repair.
If you have release 7.5.1 or older, your DEP settings may be stopping our software from running properly. Please see the article Data Execution Prevention. Work through section A, and also if necessary work through section B.
You may have some orphaned entries in the COM Type Library in your System Registry. See Removing Outdated References to Office from the System Registry.
Are you missing the required Microsoft Visual C++ runtime or runtimes? See item 2 in Microsoft Components Required for Palisade 7.x Software Install, items 3-4-5 in Microsoft Components Required for Palisade 6.x Software Install, or item 3 in Microsoft Components Required for Palisade 5.x Software Install.
Last edited: 2018-01-17