Home → Troubleshooting → All Products: Startup → "This app can't run on your PC" (at run time)
Applies to:
All products, running on Windows 10
If you're trying to install the software, see "This app can't run on your PC" (at install time).
My software has been running fine, but today when I tried to run it I got this pop-up from Windows 10:
This app can't run on your PC.
To find a version for your PC, check with the software publisher.
All our software versions 6.0 and newer run on Windows 10. This is a false message produced by erroneous code in Windows 10 or an update to Windows 10.
Following are solutions that have worked for various people:
Try repairing your Palisade software, which will re-register all its components. (The repair is not available with textbook versions of the software. With a textbook version, uninstall the software and then do a fresh install. You will need your textbook for the URL and to answer the challenge question.)
Try two complete cycles of shutting down your computer and then restarting Windows. Our QA department have found that two shutdown-restart cycles sometimes succeed in clearing flaky problems in Windows 10, where one cycle did not. You may also need to repair Microsoft Office.
If you can, run our applications as administrator. To do this, right-click the shortcut and select Run as Administrator.
Disabling SmartScreen will remove this false positive message. See "This app can't run on your PC" (at install time).
Last edited: 2017-10-03