Palisade Knowledge Base

Home → Troubleshooting → BigPicture → Trouble with Data Maps and Org Charts

9.1. Trouble with Data Maps and Org Charts

Applies to:
BigPicture, all releases

Reports from data maps and org charts are incomplete.

Or:

When generating an org chart or data map I just get a blank workbook.

Or:

I can't get the dialog box for a data map or org chart.

Or:

My markers don't appear in the org chart dialog.

Or:

Org charts and data maps are failing in some other way.

One copy of your BigPictureLibrary.xlsx file, which contains information such as markers, has become corrupted. Repairing BigPicture, or uninstalling and reinstalling it, won't help, because the uninstaller doesn't remove this copy. To fix the problem:

  1. Close Excel.
  2. Open a File Explorer window, and navigate to the folder C:\Users\{your login}\AppData\Roaming\Palisade\BigPicture.
  3. Delete or rename the file BigPictureLibrary.xlsx.

You won't lose any information, because BigPicture will rebuild the file automatically from the copy in Program Files.

Unfortunately, in some instances the copy in Program Files may also be corrupted. If you still have the same problems after following steps 1–3 above, repeat those steps and then continue:

  1. Navigate to C:\Program Files (x86)\Palisade\BigPicture if it exists, otherwise to C:\Program Files\Palisade\BigPicture.
  2. Delete the file BigPictureLibrary.xlsx. Unfortunately, if you created any custom markers, they will be lost. Markers supplied as part of BigPicture itself will not be affected.
  3. Repair BigPicture or the DecisionTools Suite, whichever appears in the list of programs in Control Panel. There is no need to uninstall and reinstall the software.

Additional keywords: Organization charts

Last edited: 2017-11-02

This page was: Helpful | Not Helpful