Home → Troubleshooting → All Products: Startup → "The trial license was not successfully loaded"
Applies to:
All products, release 5.x
Problem:
When I try to start a non-networked version of your software, I get the error message
The trial license was not successfully loaded
Response:
This message appears when the software is unable to write or read a license record. Even if you have a purchased license, the message still refers to a trial license because the software looks for a trial license if it fails to find a purchased license.
There are several possible causes for this error message:
Insufficient privilege for installation
Assuming it's a native Windows machine, then most likely the product was not installed with sufficient privilege. While an ordinary user should be able to run our software, it requires full administrative rights at install time.
Please log on as a full administrator. If you have Windows XP or an earlier Windows, re-run the installer. If you have Windows Vista, please right-click the installer and select Run As Administrator, even though you're already logged on as administrator.
Imperfect Windows emulation
If you're running on a Mac with Windows emulation, or in a virtual machine, the Windows emulation may be very good but not perfect. Our licenses, even trial licenses, are written to a non-file area of your hard drive called Trusted Storage. If your Windows emulation or virtual machine can't handle that, you will be unable to run Palisade software.
Security software
You may have some security software running that interferes with writing to a non-file area of the disk or reading from it. Either disable this software or, if possible, list Palisade software as a trusted exception. (Please consult the documentation for your security software; we're unable to provide detailed instructions.)
Course.asr file missing with release 5.5 course license
If you have a course license, when you install it the Course.asr file must be in the same folder as the installer. If you downloaded a .ZIP file, make sure to extract both the installer and the Course.asr file to your desktop before installing. If you received the course license on a disk, insert the actual disk in your disk drive, or copy all files from it to your desktop.
last edited: 2009-07-10