Home → Troubleshooting → All Products: Startup → "ActiveX Component Can't Create Object (@RISK)"
Applies to:
@RISK 5.x–8.x
For run-time error 429 in @RISK 4.x, please contact Palisade Technical Support.
For StatTools and NeuralTools, see "ActiveX Component Can't Create Object (StatTools and NeuralTools)".
When I try to launch @RISK, I get
@RISK Launcher
Run-time error 429
ActiveX component can't create object
First, make sure your Excel and Windows support your version of @RISK. See Windows and Office Versions Supported by Palisade.
If you have compatible Windows and Excel, then one of the components of @RISK, most likely RiskOL or one of its dependents, is unregistered or misregistered in the System Registry.
Please log on to Windows as a full administrator. Then re-run the installer and when prompted for Modify or Repair select Repair. (In Windows 8, Windows 7, and Vista, you need to log on as a full administrator and also right-click the installer and select Run as administrator.)
Textbook users:
If you have a 8.x textbook version of the software, don't reinstall the textbook version. Instead, contact Palisade Technical support, mention your textbook name, and ask for the latest DTSuite8-Setup.exe. Download that installer to your desktop, then right-click it and select Run as administrator. If you're prompted for Modify or Repair, select Repair. If you see a Customer Information screen during install, change "15-day trial" to "I am upgrading or reinstalling".
If you have a 7.x textbook version, uninstall it in Control Panel, then do a fresh download. (Have your textbook handy, to answer the challenge question.) You'll get the 8.x textbook version automatically.
Last edited: 2020-04-07