Home → Network Guide → FAQs → Recovering When a Concurrent Network Client Crashes
Disponible en español: Recuperación de una licencia cuando el cliente ha sufrido un daño irreparable
Applies to:
Palisade Concurrent Network software 5.x/6.x/7.x/8.x
How do I recover the license if a Concurrent Network client crashes?
No specific action is necessary.
If a 6.x-8.x client crashes and the same client re-runs the software within ten minutes after the crash, that client will automatically reuse the same license that it was using when it crashed. As usual, when the client closes Excel or unloads the add-in, the license returns to the available pool.
If a 6.x-8.x client crashes and the same client does not re-run the software, then after ten minutes the license is automatically recovered by the server software and returns to the pool of available licenses.
A 5.x client crash is handled in a different way. After a 5.x client crashes, the Concurrent Network license that was used by that client is not usable, not even by that client, for two hours. But the license is automatically returned to the pool of available licenses at the end of that time.
See also: Recovering When a Concurrent Network Client Is Idle
Last edited: 2020-03-28