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9.3. "Initialization Error: Localization.ProductLanguage"

Applies to: BigPicture 1.0 and 2016

When I try to launch BigPicture, I get the message

Initialization Error: Localization.ProductLanguage
Contact Palisade Technical Support for more information.

For some reason, a particular registry key was not set correctly, possibly because of interference from an old beta version. You can easily fix it, as follows:

  1. Close all instances of Excel.
  2. Launch REGEDIT (requires admin rights).
  3. Navigate to HKEY_CURRENT_USER\Software\Palisade\BigPicture\1.0.
  4. In the right-hand panel, in the first column (under Name), look for Language and double-click it.  In the edit box that opens, change the value data from Default to English.

Last edited: 2017-03-01

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