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3.2. Windows Insider and Palisade Software

Applies to:
All products, releases 6.0 and newer

(Earlier Palisade releases are not supported with Windows 10.)

Caution! At this writing, in mid-December 2018, merely clicking "Check for updates" in Windows 10 will actually download and install "C" and "D" updates. This affects everyone, not just Insiders, and these updates may be newer even than Windows Insider builds. You may want to refrain from clicking "Check for updates" in Windows Update because of this.

Why don't you support Windows Insider builds of Windows 10 with your software?

By design, Microsoft's Windows Insider program pushes out pre-release builds to Windows Insiders. These new builds can come frequently. Although we are a Microsoft Partner, we get no advance notice of these updates, and we have no way to test them with our software before they are rolled out to users. (Each rollout seems to happen over a span of days or weeks, so even if you're in the program you may not yet have the latest build.) Unfortunately, on multiple occasions a Windows Insider update has caused previously-working Palisade software to fail in some way that is extremely time-consuming to diagnose.

This isn't just a problem for Palisade software users; it can affect any software.

Unfortunately, we cannot support and troubleshoot issues caused by Windows Insider pre-release updates. However, issues that are caused by Insider updates are often later resolved with the release of subsequent Insider updates.

When you report a problem with Palisade software to us and you have a maintenance contract, we will suggest known solutions to you. If those don't work, and you are running a Windows Insider build, Palisade Technical Support will regretfully be unable to continue assisting. In such a case, be sure to give Microsoft detailed feedback on the problems caused by the Windows update, following the procedure in Microsoft's article How to Provide Constructive Feedback. You can continue with updates until Microsoft fixes the problem, or discontinue your Windows Insider subscription and return to a stable Windows build.

How can I tell if I'm a Windows Insider?

See Find information about your PC in Microsoft's Windows Insider Program User Guide.

What can I do if I'm in the Windows Insider program and don't want to be?

See Microsoft's article, Time to check your Windows Insider Program settings. Or, you can just go to Settings » Update & security » Windows Insider Program, and click Stop Insider Preview Builds.

See also:

Last edited: 2018-12-12

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