Home → Troubleshooting → Network Server Issues → "Cannot find license file"
Applies to: Palisade Server Manager, all releases
After I install Server Manager and get my license file, the license service shows as stopped, and clicking Start doesn't start it. There is no error message.
I clicked the magnifying glass in Server Manager, and then the View button. In the debug-log section at the end I see the message "license manager: can't initialize: Cannot find license file." I did choose a non-default location to install Server Manager, but that shouldn't be a problem.
In general, you're free to choose non-default locations. But if you have an @ sign in your path, for instance if you install to C:\@RISK, Windows can get confused by the file path. It's best to avoid special characters like @, *, and ? in file paths.
If that's not the explanation, please contact Palisade Technical Support for assistance, and include your serial number in your trouble report.
Last edited: 2013-11-11