Home → Standalone Licenses → Activation (5.x/4.x/1.x) → Authorization Went Fine, But It Asks Me to Authorize Again (1.x/4.x)
Applies to:
All Palisade software releases 1.x and 4.x
(For Palisade software releases 5.x, please see Activation Went Fine, But It Asks Me to Activate Again.)
Problem:
I authorized my Palisade software, and it said "fully authorized". Everything seemed fine and I did my work. But when I reopened the software, I again got a request to authorize.
Solution 1:
Palisade software versions 1.x and 4.x record authorizations in the System Registry, specifically in a subkey of the HKEY_CLASSES_ROOT key. Some installations have implemented Windows security policies that do not allow regular users to update this key. Please ask an IT person to log on as a full administrator and do the authorization using the same code.
An authorization applies to all users on a given computer, so you will then be able to run the software without getting prompted for authorization.
Solution 2:
If you authorized on a docking station, and the software works on the docking station but not when you're undocked (or vice versa), please contact Technical Support for assistance.
last edited: 2014-01-10