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Home → Troubleshooting → All Products: Other Issues → "Sorry, we couldn't find StatTools.xla." (or Evolver.xla, etc.)

3.25. "Sorry, we couldn't find StatTools.xla." (or Evolver.xla, etc.)

Applies to:
StatTools 5.x–7.x, running in Excel 2007 or newer
Evolver 5.x–7.x, running in Excel 2007 or newer
NeuralTools 5.x–7.x, running in Excel 2007 or newer
PrecisionTree 5.x–7.x, running in Excel 2007 or newer

StatTools seems to launch okay, and I get the ribbon. But when I click on any of the buttons I get this message:

Run-time error '1004':

Sorry, we couldn't find StatTools.xla. Is it possible it was moved, renamed, or deleted?

Or:

Sorry, we couldn't find Evolver.xla. Is it possible it was moved, renamed, or deleted?

Or:

Sorry, we couldn't find NeuralTools.xla. Is it possible it was moved, renamed, or deleted?

Or:

Sorry, we couldn't find PrecisionTree.xla. Is it possible it was moved, renamed, or deleted?

The StatTools (Evolver, NeuralTools, PrecisionTree) toolbar is loaded, but the computer code that takes action is not. These add-ins contain the static ribbon in each of the supported languages, but no code to perform the actions listed on the buttons:

• StatToolsExcel12_CN.xlam, StatToolsExcel12_DE.xlam, StatToolsExcel12_EN.xlam, StatToolsExcel12_ES.xlam, StatToolsExcel12_FR.xlam, StatToolsExcel12_JP.xlam, StatToolsExcel12_PT.xlam, StatToolsExcel12_RU.xlam
• EvolverExcel12_xx.xlam, for the same languages
• NeuralToolsExcel12_xx.xlam, for the same languages
• PrecisionTreeExcel12_xx.xlam, for the same languages

For convenience, in this article we'll call these the Palisade "Excel12" add-ins. You should never select any Palisade "Excel12" add-in as an active add-in. (For the add-ins that are safe to use, see Opening Palisade Software Automatically Whenever Excel Opens.)

To fix the problem, follow this procedure:

1. Launch Excel only.
2. Click File » Options » Add-ins. (In Excel 2007, click the round Office button and then Options » Add-ins.)
3. If any Palisade "Excel12" add-ins are in the list of active add-ins at the top of the page, click Go at the bottom, remove the check marks from them, click OK, and close Excel.
4. If there was no Palisade "Excel12" add-in, or if you remove it but the toolbar is still there, you added the Palisade toolbar by some other means. To remove it, right-click into the toolbar and click Remove custom toolbar. You may have to try clicking different places in the toolbar until the right-click menu offers that option.

You've solved the problem when you can launch Excel without any Palisade toolbars. After that, to launch any of our software, double-click the desktop icon, if you have one, or select the application in the Palisade DecisionTools group in your Windows start menu. If you want StatTools or any of our applications to run every time Excel runs, see Opening Palisade Software Automatically Whenever Excel Opens.

Last edited: 2016-06-24