Home → Troubleshooting → Installation → The digital signature has been tampered with after the content was signed. This content cannot be trusted
1.1. The digital signature has been tampered with after the content was signed. This content cannot be trusted
Applies to: @RISK 8.x
Also available in Spanish: La firma digital ha sido alterada después de que se firmó el contenido. Este contenido no es de confianza.
Issue: When running @RISK or other Palisade add-ins I get this error "Microsoft Office has identified a potential security concern"
Warning: "The digital signature has been tampered with after the content was signed. This content cannot be trusted" File path C:\Programs Files (x86)\Palisade\(Add-in folder name)\(add-in name).xla
Our development team is working on a fix for this error (expected to be solved in our new release soon). A workaround that we have seen success with is to add the Palisade folder in Program Files to the trusted locations in the Trust Center in Excel. To do this, follow these recommended steps:
- In Excel go to File > Options > Click Trust Center > Trust Center Settings > Click Trusted Locations > Add new location.
- A dialog window will display and enter the folder location as listed in this image (Make sure to enable "Subfolders of this location are also trusted")
- Restart Excel and try again.
If you still experience issues, please contact tech-support@palisade.com including your license serial number to get personalized assistance.
Last Update: 2021-11-15