Home → Troubleshooting → All Products: Startup → "Automation error: The callee (server [not server application]) is not available:
Problem:
The following error message appears:
Automation error
The callee (server [not server application]) is not available and disappeared; all connections are invalid. The call may have executed.
Response:
This may arise from incompatibility with a third-party add-in. The only one that we know of at this writing is Morningstar Commodity Add-In 3.2.6. It is not necessary to uninstall the add-in, but you will need to disable it while running @RISK.
If you recently installed some other third-party add-in and this message began appearing with @RISK, try disabling that add-in and see if @RISK now runs successfully. If it does, please contact Technical Support so that we may update this article.
last edited: 2014-04-16