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HomeEnd User SetupFurther InformationOverview of 6.x/7.x Commercial Licenses

5.1. Overview of 6.x/7.x Commercial Licenses

Disponible en español: Resumen de las Licencias 6.x/7.x
Disponível em português: Visão Geral das Licenças 6.x/7.x

Applies to: All products, releases 6.x/7.x, commercial licenses
For academic licenses, see Academic Licensing Options (6.x/7.x).
For Developer Kits 4.x, see Developer Kit License Types.

What licensing options do you offer for your software?

We offer license types for students, academic faculty, and commercial users, for single workstations or for a network. Here are the commercial license types:

Name of LicenseLicense LocationActivatable or Certificate
(See below.)
End User
Standalone   Usually activatable; certificate on request Permanent★
Concurrent Network   Usually activatable; certificate on request Permanent★
★ Certificates are issued for a maximum of a year at a time.

What is an activatable license? What is a certificate license?

What is a standalone license?

A standalone license is for use on a single computer. An optional auxiliary license (available in some regions) will let you install and use the software on a second computer, provided that you are the only user on both computers. Most standalone licenses are perpetual, but student standalone licenses bought directly from Palisade are good for a year.

Most standalone licenses are of the activatable type: you receive an Activation ID, and you must activate it against our server. See Activating Palisade 6.x/7.x Standalone Software. You must also deactivate the license as part of transferring it, or before you wipe the computer's hard drive for any reason; see Transferring Standalone Software 6.x/7.x to a New Computer.

For users in ultra-secure areas, who cannot perform the usual activation process, Technical Support can change your activatable license to a certificate type. See "Manual Activation — No Internet" in Activating Palisade 6.x/7.x Standalone Software.

For the full license terms of standalone licenses, please see End User License Agreement (EULA).

What is a Concurrent Network license?

Please see Overview of 6.x/7.x Concurrent Network Licenses.

What kind of free technical support is available?

When you have a maintenance contract, Tech Support will help make sure that can install and activate your software and that it's working correctly; Tech Support will also answer reasonable questions about product features. For larger questions about how to design your model, please contact your Palisade sales manager to book some time with one of our consultants.

Even without a maintenance contract, commercial users can get reasonable help for questions and problems about installation and activation. Installation is usually routine and does not require help from Palisade.

See also: Scope of Free Support.

How do I request technical support?

Commercial users can email Technical Support (include your serial number), phone us at +1 607 277-8000, or use live chat on our Web page. When requesting support by phone or live chat, please have your serial number handy.

Is remote access possible? I have the software installed on my office computer, and I want to log in from my laptop and run the software.

Remote access is allowed for Concurrent Network licenses, but not for any other type. See "Using ... via remote access or Terminal Services is not allowed ...".

If you have a standalone license, you can buy an auxiliary license (available in some regions) that will let you install and run the software on a second computer, such as a laptop.

Do you offer a corporate license?

Concurrent Network licenses suit most corporations. However, please discuss any special requirements with your Palisade sales manager. He or she will work with you to come up with a software and license solution that will work well in your environment.

Last edited: 2019-02-25

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